Refund, Returns & Cancellation Policy

We put care into every Mithai Kottu order. If something arrives damaged, incorrect or below the quality it should be, please contact us so we can help resolve it.

Returns

Due to the perishable nature of our products, we do not accept returns or exchanges for a change of mind or personal taste preference.

This does not affect your right to an appropriate remedy for damaged, defective, spoiled, incorrect or undelivered products, or products materially different from their description.

Please do not send products back without first contacting our team.

Reporting an Issue

If there is a problem with your order, please contact us within 24 hours of delivery or pickup, wherever possible.

To help us assess the issue, please share:

  • Your order number and contact details.
  • A brief description of the concern.
  • Clear photographs of the affected product and packaging.
  • Batch details and date markings, where available.

Please retain the packaging and affected product where safe and practical until we advise you on the next steps. Do not consume a product that appears spoiled or unsafe.

An unboxing video is not required to raise a complaint. The requested reporting window helps us investigate promptly and does not remove your rights under applicable law, including where an issue could not reasonably have been discovered within that time.

Replacements and Refunds

Our team will review the information provided and may contact you for further details. Where necessary, we will coordinate with our production team or delivery partner to investigate.

For a verified issue, we will arrange an appropriate replacement or refund, taking into account the circumstances and your applicable rights.

If an order cannot be fulfilled by us, we will notify you and refund the amount paid for the unfulfilled items, including any associated delivery charge where applicable.

Refund Timeline

Approved refunds will be processed within 10–14 calendar days of approval, subject to any shorter period required by applicable law.

If you have not received your refund within the timeframe communicated by our team, please contact us with your order number.

Cancellations

Once an order is confirmed, we do not accept customer-requested cancellations for a change of mind.

If you notice an error in your order details, please contact us immediately. We will check whether a correction is possible, but changes cannot be guaranteed once preparation or dispatch has begun.

This cancellation restriction does not affect remedies available for defective, incorrect or undelivered orders, or other circumstances covered by applicable law.

Customised, Corporate and Bulk Orders

Custom selections, branded packaging and bulk orders require 100% advance payment.

Once confirmed, these orders cannot be cancelled or refunded for a change of mind. Please check all product selections, quantities, artwork, messages and delivery details before approving your order.

This restriction does not exclude appropriate remedies if we supply defective or incorrect products, fail to deliver, or do not meet the agreed specifications.

Contact Us

For assistance with a return-related concern, replacement or refund:

Email: support@mithaikottu.shop

Mithai Kottu — Aakarika Hospitality
Somajiguda, Hyderabad, Telangana 500082, India.