Shipping Policy

Shipping & Delivery Policy

We deliver Mithai Kottu orders locally within Hyderabad and across India to serviceable locations. Delivery availability depends on the product, destination and its storage and handling requirements.

Order Processing

Only fully paid orders are processed. Preparation and dispatch depend on product availability and the delivery arrangements confirmed for your order.

For customised hampers, branded packaging and bulk orders, preparation and delivery timelines will be agreed separately before confirmation.

Hyderabad Delivery

We offer local delivery within serviceable areas of Hyderabad.

Please enter your delivery address and PIN code at checkout to check availability. Applicable delivery estimates and charges will be communicated before payment.

Pan-India Shipping

We ship eligible products to serviceable PIN codes across India. Some products may have restricted delivery coverage because of their shelf life or refrigeration requirements.

Please consider both preparation and transit time when placing an order for a particular occasion.

Delivery Charges

Any applicable delivery charges will be displayed at checkout or communicated before payment for orders placed directly with our team.

Delivery Estimates and Delays

Delivery estimates depend on the destination, product availability and delivery partner’s serviceability.

Festive demand, weather, transport disruptions or other unforeseen circumstances may affect these estimates. If we become aware of a material delay, we will contact you with an update and discuss the available resolution.

For orders required by a specific date, please contact us before purchasing to confirm whether the requested date can be accommodated.

Delivery Details and Recipient Availability

Please provide a complete delivery address, correct PIN code and a reachable contact number. For gift orders, ensure the recipient is available to receive the package.

If you notice an error in the delivery details, contact us immediately. Changes may not be possible once an order has been dispatched.

If a delivery attempt is unsuccessful, please contact our team promptly. The next steps will depend on the product’s condition, shelf life and the delivery partner’s availability.

Store Pickup

Pickup orders require at least one day’s advance notice and are subject to confirmation.

Pickup address:
Mithai Kottu
Somajiguda,
Hyderabad, Telangana 500082, India.

Please confirm your collection time with our team before visiting and carry your order confirmation.

If you cannot collect at the agreed time, contact us promptly to discuss the available arrangements.

Receiving and Storing Your Order

Please check your order upon receipt and follow the storage instructions provided with each product. Refrigerate items promptly where instructed.

Individual products within a hamper may have different shelf lives and storage requirements. If you are sending a gift, please share this information with the recipient.

Damaged, Incorrect or Spoiled Deliveries

If your order arrives damaged, incorrect or appears spoiled, please contact us within one day of receipt wherever possible.

Share your order number, a description of the issue and clear photographs of the product and packaging. Retain the packaging and affected product where safe and practical until our team advises you.

Do not consume any product you believe may be unsafe.

After reviewing the issue, we will arrange an appropriate replacement or refund in line with our Terms & Conditions and applicable consumer rights. The requested reporting window does not remove rights available under applicable law.

Contact Us

For delivery enquiries or assistance with your order:

Email: support@mithaikottu.shop

Website: www.mithaikottu.shop